Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and indo350 ("we", "us", "our", "the Platform") governing your access to and use of the indo350 website, mobile platform, betting services, casino products, and any related features accessible at https://indo350.cam (collectively, the "Services").

By creating an account, accessing the platform, or placing any wager on indo350, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease use of the Services and close your account.

These Terms apply to all users of indo350 regardless of the device used to access the platform, including desktop browsers, mobile browsers, and any supported application. The Services are intended primarily for use by residents and eligible players accessing the platform from jurisdictions where online gaming is not prohibited by applicable law.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the individual registered account opened by a Player to access the Services on indo350.
• "Balance" means the total funds held in a Player's Account at any given time, including real-money funds and bonus credits where applicable.
• "Bonus" means any promotional credit, free bet, cashback, reload bonus, birthday bonus, referral reward, or any other non-withdrawable incentive credited to a Player's Account subject to wagering requirements.
• "KYC" means Know Your Customer — the identity and age verification process required by indo350 prior to authorising withdrawals or upon reasonable suspicion of fraud.
• "MYR" / "RM" means Malaysian Ringgit, the sole currency in which indo350 processes all deposits and withdrawals.
• "Platform" means the indo350 website, mobile interface, and any associated software, tools, and content made available to registered Players.
• "Services" means the full range of online casino, sports betting, live dealer, lottery, and related gaming services offered by indo350.
• "Wagering Requirement" means the number of times a Bonus amount must be wagered before the bonus or associated winnings may be withdrawn, as specified in the applicable promotional terms.
• "Prohibited Player" means any individual who is ineligible to use the Services under Section 3 of these Terms.

Access to indo350 and its Services is subject to the following strict eligibility requirements. By registering, you warrant and represent that you satisfy all of the conditions set out below:

• You are at least 21 years of age. indo350 strictly enforces a minimum age of 21 and reserves the right to request proof of age at any stage of the account lifecycle.
• You are not accessing the Services from a jurisdiction where online gambling is prohibited, restricted, or unlicensed under applicable local law.
• You are acting on your own behalf and not on behalf of a third party.
• You are not a current or former employee, director, officer, contractor, or agent of indo350 or any of its affiliates, or an immediate family member of such a person.
• You have not been self-excluded from indo350 or any affiliated platform.
• You are not depositing funds derived from criminal activity or in breach of any applicable anti-money laundering regulation.
• You have the full legal capacity to enter into a binding agreement under the laws applicable to you.

To access the Services, you must create a single registered Account. The following rules govern account registration and maintenance:

• One Account Policy: Each person may hold only one Account on indo350. Registering multiple accounts — whether under the same or different names, email addresses, or payment methods — is strictly prohibited. Violation of this rule will result in suspension of all associated accounts and forfeiture of all balances, including winnings.
• You must provide accurate, complete, and current information during registration and maintain the accuracy of that information throughout your account lifetime.
• You are solely responsible for maintaining the confidentiality of your login credentials. indo350 shall not be liable for any loss arising from unauthorised access to your Account where such access results from your failure to keep your credentials secure.
• You must notify indo350 support immediately if you become aware of or suspect unauthorised access to your Account.
• Accounts may not be transferred, sold, or assigned to any other person under any circumstances.
• indo350 reserves the right to refuse account registration, or to suspend or close any Account, at its absolute discretion and without prior notice, where it reasonably believes the eligibility criteria have not been met or these Terms have been breached.

During the KYC verification process, you will be required to provide a copy of a valid Malaysian identity document — specifically your MyKad (NRIC) or a current passport — as well as proof of your payment method. Withdrawal requests will not be processed until KYC verification is complete to the satisfaction of indo350's compliance team.

All financial transactions on indo350 are conducted in Malaysian Ringgit (MYR). The following terms govern deposits and withdrawals:

5.1 Deposits

• The minimum deposit amount is RM30 per transaction.
• Accepted deposit methods include: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect. Supported methods are subject to change at the discretion of indo350.
• Deposits via DuitNow and e-wallets are typically credited to your Account instantly. FPX bank transfers may take between 5 and 15 minutes to process.
• indo350 does not accept deposits from third-party payment sources. Funds deposited from accounts not belonging to the registered Account holder will be returned and the Account may be suspended pending investigation.
• indo350 does not charge fees on deposits. However, your payment provider may impose its own transaction fees, which are not the responsibility of indo350.

5.2 Withdrawals

• The minimum withdrawal amount is RM50 per transaction, unless otherwise stated.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit, where technically possible, as a fraud prevention measure.
• KYC verification must be completed before any withdrawal can be approved. indo350 reserves the right to request additional documentation at any time during the withdrawal process.
• Standard withdrawal processing time is 1 to 4 hours following approval. VIP-tier members may receive priority processing.
• Withdrawal requests may be delayed or declined if they are associated with suspicious activity, incomplete verification, or suspected breach of these Terms.
• indo350 reserves the right to deduct applicable transaction or administrative fees from withdrawal amounts, which will be disclosed to you prior to confirmation.

indo350 offers various promotional incentives to eligible Players from time to time, including welcome bonuses, reload bonuses, cashback promotions, birthday bonuses, and referral rewards. The following general terms apply to all promotions offered by indo350:

• All bonuses are subject to their specific individual promotion terms, which are published at the time of the relevant offer. In the event of a conflict between general Terms and specific promotion terms, the specific promotion terms shall prevail.
• Bonuses are intended for personal, recreational use only. indo350 reserves the right to refuse, withdraw, or reclaim any bonus where it determines, in its absolute discretion, that the bonus has been claimed in bad faith, exploited systematically, or used in violation of the spirit of the promotion.
• Unless the specific promotion terms state otherwise, the standard Wagering Requirement applicable to bonuses on indo350 is 25x the bonus amount. For example, a bonus of RM100 would require RM2,500 in qualifying wagers before withdrawal of any associated winnings is permitted.
• Wagering Requirements must be met within the validity period specified in the promotion terms. Bonus funds and associated winnings will be forfeited upon expiry.
• Certain game types — including but not limited to live dealer baccarat, progressive jackpot slots, and certain table games — may contribute at a reduced percentage (or not at all) toward Wagering Requirements. Specific contribution rates are published in the relevant promotion terms.
• indo350's Birthday Bonus is available to verified Players who have reached a qualifying VIP tier. The bonus amount is tier-dependent: Bronze (MYR 188), Silver (MYR 388), Gold (MYR 888), VIP (MYR 2,688). Birthday bonuses are subject to verification of date of birth on file and are credited once per calendar year.
• The Refer a Friend programme awards MYR 38 per successful referral. A referral is "successful" when the referred individual registers a new Account, completes KYC verification, and makes a qualifying first deposit of at least RM50. Self-referrals are prohibited.

The following general rules govern all betting and gaming activity conducted via indo350. Specific game rules and sportsbook rules are published separately on the relevant game or market pages and shall be read in conjunction with these Terms.

• All bets are final once confirmed. indo350 does not accept requests to cancel, void, or reverse bets after they have been accepted by the system, except in circumstances where indo350 exercises its rights under these Terms or applicable rules.
• Minimum and maximum bet limits apply to all products and may vary by game, market, and player tier. indo350 reserves the right to adjust bet limits at any time without prior notice.
• Indo350 reserves the right to void any bet placed on an event where it determines that the odds were manifestly erroneous, whether due to a technical error, pricing error, or any other cause. Where a bet is voided, the stake will be returned to the Player's Account.
• In the event of a disputed wager outcome, indo350's decision — based on our records and applicable game or market rules — shall be final and binding, subject to the complaints procedure described in these Terms.
• indo350's sportsbook covers a wide range of markets including but not limited to: English Premier League (EPL), Liga Super Malaysia, UEFA Champions League, Bundesliga, La Liga, UFC, motorsports, and e-sports. Market availability is subject to change.
• Live in-play betting is subject to real-time odds changes. Bets accepted during live play are processed at the odds prevailing at the time of acceptance by the system, not the odds displayed at the time you submitted the bet, where there is a discrepancy attributable to a connection delay.

The following conduct is strictly prohibited on indo350 and may result in immediate Account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering or using the Platform while under the age of 21.
• Registering more than one Account, or using another person's Account credentials.
• Providing false, misleading, or fraudulent information during registration or the KYC process.
• Using the Platform to launder money or to process funds derived from criminal activity.
• Colluding with other players, using automated betting systems ("bots"), exploiting software bugs, or employing any form of technical manipulation to gain an unfair advantage.
• Systematically exploiting promotional offers, including but not limited to: bonus abuse, arbitrage betting using bonus funds, matched betting strategies designed to circumvent Wagering Requirements, or coordinated multi-account bonus farming.
• Placing bets on events where you hold material non-public information, or where you have a conflict of interest such as a direct financial relationship with a participant.
• Any attempt to reverse-engineer, copy, scrape, or interfere with the Platform's software or infrastructure.
• Harassing, threatening, or abusing indo350 staff, support agents, or other Players.

All content on the indo350 platform — including but not limited to trademarks, service marks, logos, brand names, website design, software code, game assets, text, graphics, and multimedia content — is the proprietary property of indo350 or its licensors and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not grant you any right to:

• Copy, reproduce, modify, distribute, transmit, or create derivative works from any Platform content;
• Use indo350 branding, trademarks, or logos in any manner not expressly authorised in writing;
• Reverse-engineer, decompile, or disassemble any software forming part of the Platform;
• Use any automated data extraction or scraping tools to extract content from the Platform.

Any unauthorised use of indo350's intellectual property will constitute a material breach of these Terms and may give rise to civil or criminal liability.

To the maximum extent permitted by applicable law, indo350 and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Services, including but not limited to:

• Loss of profits, revenue, data, or goodwill;
• Interrupted access to the Platform due to maintenance, technical failures, or circumstances beyond indo350's reasonable control;
• Errors, omissions, or inaccuracies in odds, game results, or account balances caused by technical malfunctions;
• Unauthorised access to your Account where such access results from your failure to maintain secure credentials;
• Losses arising from your reliance on information published on the Platform that was subsequently found to be inaccurate.

Where indo350's liability cannot be entirely excluded by law, our total aggregate liability to you in connection with any claim shall not exceed the total net deposits made to your Account in the 30-day period immediately preceding the event giving rise to the claim.

indo350 is committed to promoting responsible gambling across all its Services. We recognise that gambling can become harmful for a small proportion of users, and we maintain a suite of tools and safeguards to help players remain in control.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their Account settings. Once set, a limit reduction takes effect immediately; a limit increase is subject to a 48-hour cooling-off period before activation.
• Session Time Reminders: Players may configure on-screen notifications that appear at regular intervals to show session duration and total amount wagered.
• Cool-Off Period: Players may voluntarily suspend their Account for a period of 24 hours, 7 days, or 30 days via Account settings or by contacting support.
• Self-Exclusion: Players who wish to permanently close their Account may do so by contacting our support team. Self-exclusion is processed without delay and is irreversible for a minimum period of six months.
• Underage Gambling Prevention: indo350 enforces strict age verification on all accounts. Suspected underage accounts are immediately suspended pending documentation review.

We encourage any player who feels their gambling may have become harmful to seek support. For more information, please visit our dedicated Responsible Gambling page.

indo350 reserves the right to suspend, restrict, or permanently close any Player Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms;
• Failure to complete KYC verification within the required timeframe;
• Suspected fraud, money laundering, or criminal activity;
• Provision of false or misleading information during registration or verification;
• Suspected use of the Account by a person who is ineligible under Section 3;
• Receipt of a chargeback or payment reversal in connection with a deposit;
• Prolonged inactivity — accounts with no login activity for a period exceeding 12 consecutive months may be classified as dormant and subject to administrative fees or closure, with prior written notice to the registered email address.

Where an Account is closed following confirmed breach of these Terms, indo350 reserves the right to forfeit the Account Balance. In all other cases of Account closure, any remaining real-money Balance (excluding uncleared bonus funds) will be returned to the Player via the payment method on file, following completion of any required verification steps.

Players wishing to voluntarily close their Account should contact our support team via live chat or by emailing [email protected]. Voluntary closure requests are processed within 5 business days.

indo350 reserves the right to amend, modify, update, or replace these Terms at any time. Where changes are material, we will endeavour to provide advance notice via email to the registered address on your Account or via a notice displayed on the Platform.

Your continued use of the Services following the publication of any amended Terms constitutes your acceptance of those amendments. If you do not agree with any amendment, you must cease using the Services and notify us of your wish to close your Account prior to the effective date of the amendment, where such a date is specified.

The version of the Terms in force at the time of any dispute shall govern the resolution of that dispute, unless the amendment relates to a matter of law or regulatory requirement that has retrospective effect.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with the laws and regulations applicable to indo350's operating licence jurisdiction.

In the event of a dispute between you and indo350 relating to the outcome of any wager, the calculation of a bonus, or any other aspect of the Services:

• You should first contact our customer support team, providing full details of the dispute and any supporting information. Our team will endeavour to resolve disputes within 5 business days.
• Where a dispute cannot be resolved at the first level, it may be escalated to our compliance team for further review.
• indo350's internal decisions on disputes relating to game outcomes and wager settlements are final and binding, subject to any rights you may have under applicable consumer protection regulations in your jurisdiction.

All complaints must be submitted within 30 days of the event giving rise to the complaint. Complaints submitted outside this window may not be considered.

If you have any questions regarding these Terms & Conditions, or wish to raise a complaint, request account closure, or submit a responsible gambling self-exclusion request, please contact our support team through the following channels:

Our support team is staffed around the clock and available in English, Bahasa Melayu, and Chinese to serve players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and the rest of Malaysia.